Sales Policy of Activehato Bonsai Shop

Effective Date: December 31, 2024

At Activehato Bonsai Shop, we aim to provide a seamless, transparent, and enjoyable shopping experience for all our customers. This Sales Policy outlines the terms and conditions of purchases made on our website or at our physical store. By placing an order, you agree to the terms set forth in this policy.

Please review the following carefully to understand how our sales process works, including pricing, payment, shipping, and order cancellations.


1. Product Availability and Descriptions

We make every effort to ensure that the products listed on our website are available for purchase. However, due to the nature of bonsai trees and plants, availability may fluctuate, and certain items may be out of stock or unavailable.

Product Information

  • Accurate Descriptions: We strive to provide clear, accurate, and detailed descriptions of our products, including images, specifications, and care instructions. However, there may be slight variations in color, size, and appearance due to the natural variations in plants.
  • Price Information: All prices listed on our website are in US Dollars (USD). Prices may change without prior notice due to factors such as market fluctuations or changes in production costs. We will honor the price at the time of your order, provided that the product is available.

Product Availability

  • Out of Stock Items: If an item you order is out of stock, we will notify you immediately via email. You may choose to either cancel your order or wait for the product to be restocked.
  • Backorders: If a product is temporarily out of stock but can be restocked soon, we may offer backorder options. You will be notified of estimated shipping times and can decide whether to proceed with the backorder.

2. Order Process and Confirmation

Placing an Order

  • Online Orders: To place an order, simply add the desired products to your cart and proceed to checkout. You will be prompted to provide shipping details and payment information. Once your order is placed, you will receive an order confirmation email.
  • Phone or In-Person Orders: You can also place an order by calling our customer service team at (715) 824-6056 or visiting our physical store. A sales representative will assist you with the order process.

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email with details about your purchase, including:

  • Order number
  • Itemized list of products ordered
  • Billing and shipping information
  • Estimated shipping time (if applicable)

Please ensure that all the details in your order confirmation are correct. If you notice any discrepancies, please contact us immediately to make corrections.


3. Payment Terms

We accept various payment methods to provide flexibility and convenience to our customers. All payments are processed securely to protect your personal and financial information.

Accepted Payment Methods

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay

Payment Authorization

  • Upon placing an order, we will verify and authorize your payment. Your payment will be charged when your order is confirmed and processed.
  • If there are any issues with your payment (such as an expired card or insufficient funds), we will contact you to resolve the issue before proceeding with your order.

4. Shipping and Delivery

Shipping Policy

  • Domestic Shipping: We offer domestic shipping to all 50 states in the U.S. Shipping fees are calculated at checkout based on the weight of the items and the delivery address.
  • Processing Time: Most orders are processed and shipped within 2-3 business days from the date of order. However, certain items may take longer to ship, particularly live plants or customized products. We will notify you of any delays.
  • Shipping Method: We use trusted carriers such as USPS, UPS, and FedEx to deliver your orders. Shipping times may vary depending on the destination and shipping method chosen.

Shipping Delays

While we strive to ensure timely delivery, external factors such as weather conditions, carrier delays, or supply chain disruptions may cause shipping delays. We will inform you if any delays occur and provide an updated shipping estimate.


5. Sales Tax

Sales tax is calculated based on the shipping address and applicable state law. The appropriate tax will be automatically added to your order during checkout.


6. Cancellations and Modifications

We understand that sometimes plans change. If you need to cancel or modify your order, please contact us as soon as possible. Orders can only be modified or canceled before they are processed for shipping. Once your order has been shipped, it cannot be canceled or modified, and you will need to follow the Return and Refund Policy to initiate a return.


7. Promotional Discounts and Offers

From time to time, we may offer promotional discounts or limited-time sales. These promotions are subject to availability and may be subject to certain terms and conditions.

Promo Codes

  • Promo codes must be entered during checkout to be applied. Promo codes cannot be applied retroactively to orders that have already been placed.
  • Promotions and discounts cannot be combined with other offers unless explicitly stated.

8. Gift Cards

Activehato Bonsai Shop offers digital gift cards that can be purchased directly from our website. These gift cards can be used for future purchases of products available on our site.

Gift Card Terms

  • Gift cards are non-refundable and cannot be exchanged for cash or credit.
  • Gift cards are valid for 1 year from the date of purchase. After the expiration date, any remaining balance on the gift card will be forfeited.
  • Lost or stolen gift cards cannot be replaced unless proof of purchase is provided.

9. Customer Responsibility

As a customer, it is your responsibility to ensure the following:

  • Accurate Information: You provide accurate, up-to-date billing and shipping information when placing your order.
  • Care Instructions: You follow the care instructions provided for live plants and bonsai trees. Failure to follow proper care guidelines may result in plant damage, for which we cannot be held liable.
  • Order Tracking: We provide tracking information for all shipments. Please use the tracking number to monitor the status of your order.

10. Customer Service

If you have any questions or concerns about your order, our products, or our sales policies, our customer service team is here to help. You can reach us by email, phone, or through our website.

Activehato Bonsai Shop
Street: 3833 Hideaway Ln Amherst Junction, Wisconsin
Phone number: (715) 824-6056
Email: info@activehato.com
Website: activehato.com


Note: This Sales Policy may be updated periodically. Any changes will be posted on this page, and we encourage you to review the policy regularly for any updates or changes.


This detailed Sales Policy covers the entire purchasing process from placing an order to shipping, payment, cancellations, and promotional offers. It sets clear expectations for both the business and the customer, ensuring that all aspects of the sales process are transparent and easy to understand.