Shipping Policy
Effective Date: December 31
At Active Hato, we are committed to delivering your flower pots and plant containers promptly and securely. Below are the details of our shipping policy:
Shipping Methods and Rates
Domestic Shipping:
- Orders within the United States are shipped via trusted carriers. Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.
- Standard shipping typically takes 5-7 business days.
International Shipping:
- We currently do not offer international shipping. Please contact us for future updates regarding global deliveries.
Free Shipping:
- Free shipping is available for orders over $75 within the contiguous United States.
Processing Time
- Orders are processed within 1-2 business days, excluding weekends and holidays.
- You will receive an email confirmation with a tracking number once your order has been shipped.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain oversized items may incur additional fees.
Damaged or Lost Items
If your package is damaged or lost during transit, please contact us immediately at info@activehato.com or call (715) 824-6056. We will assist you in resolving the issue promptly.